Commercial Roofing FAQs

Commercial Roofing FAQs

At Moser Roofing Solutions we are proud to be specialists in all aspects of commercial roofing. From repairs to replacement and everything in between, we have you covered. If you’re interested in learning about specific commercial roofing FAQs, we encourage you to peruse the following frequently asked questions. Still have questions you’d like us to address? We encourage you to contact us today. Allow us to tackle all of your commercial roofing FAQ’s and help you understand the options available to your through repair, replacement and restoration. You may be surprised to learn just how easy and affordable it can be to add years to your existing commercial roofing system.

We hope you found these common commercial roofing FAQs to be helpful. If you’re ready to learn more about our services, we encourage you to get in touch with us today. Allow us to help you understand all of your options and to help you select a commercial roofing solution that meets your needs and your budget.

Repair FAQs

Is there a warranty for service work?
Is there a warranty for service work?

Yes, see Roof Guardian program details.

What is your roof repair process?
What is your roof repair process?

We search for the source of the leak from within the building first, taking measurements and photos, noting the nature of the leak, and the intensity/frequency. When on the roof, we interpret the data collected from within the building to determine the source of the leak. Common repair areas include flashing details, tie-in details, drains, edge details, seams, and punctures.

How is roof repair work documented and communicated?
How is roof repair work documented and communicated?

Upon completion of service work you will receive login credentials to customer portal access to view invoice, before and after pictures of work completed with GPS roof location of repairs. Recommendations for next steps if required.

Do you offer emergency roof repair services?
Do you offer emergency roof repair services?

Yes! We are available for service calls 24/7/365. Call 717-690-2581.

How is roof repair service work charged?
How is roof repair service work charged?

During normal working hours (7am-4pm), you are invoiced at a time and material rate of $75/hour (and a $75 trip charge). Two service technicians are sent per call. After hours, weekends, and holidays invoiced at time and material of rate of $145/hour and $75 trip charge. We’re available for roof repair work 24/7/365.

Do you water test the roof to find source of roof leak?
Do you water test the roof to find source of roof leak?

Our first job is to find the source of the roof leak and repair it. We’ll only water test if necessary to find the roof leak.

Is there a warranty for service work?
Is there a warranty for service work?

Yes, see Roof Guardian program details.

What is your roof repair process?
What is your roof repair process?

We search for the source of the leak from within the building first, taking measurements and photos, noting the nature of the leak, and the intensity/frequency. When on the roof, we interpret the data collected from within the building to determine the source of the leak. Common repair areas include flashing details, tie-in details, drains, edge details, seams, and punctures.

How is roof repair work documented and communicated?
How is roof repair work documented and communicated?

Upon completion of service work you will receive login credentials to customer portal access to view invoice, before and after pictures of work completed with GPS roof location of repairs. Recommendations for next steps if required.

Do you offer emergency roof repair services?
Do you offer emergency roof repair services?

Yes! We are available for service calls 24/7/365. Call 717-690-2581.

How is roof repair service work charged?
How is roof repair service work charged?

During normal working hours (7am-4pm), you are invoiced at a time and material rate of $75/hour (and a $75 trip charge). Two service technicians are sent per call. After hours, weekends, and holidays invoiced at time and material of rate of $145/hour and $75 trip charge. We’re available for roof repair work 24/7/365.

Do you water test the roof to find source of roof leak?
Do you water test the roof to find source of roof leak?

Our first job is to find the source of the roof leak and repair it. We’ll only water test if necessary to find the roof leak.

What trust factors do I need to verify before selecting a contractor?
What trust factors do I need to verify before selecting a contractor?

Schedule a qualifying meeting to determine if they are a good fit. Examples for verification: commercial roofing insurance coverage for workers’ comp, auto, liability, umbrella amount, additional insured listing, reference list, their level of achievement as a manufacture certified installer, size of roof projects completed, average qualification inspection scores, etc.

There are many things to consider when considering roof replacement. Schedule a time with a Moser Roofing consultant to advise you through the process.

Should I tear off, roof over or skin my roof?
Should I tear off, roof over or skin my roof?

Things to consider: What is your overall objective or desired outcome when your roofing project is complete? Other than a long-term (or short-term) leak-free solution.

  • Are you looking to increase energy efficiency?
  • Do you expect change in how space will be used in the future?
  • How saturated is current roof system from leaks? If so, is water saturation greater than 35% of total roof square footage?
  • Is the roof deck sound?
  • Is there only one layer of roofing existing on roof deck?
  • Will any residual chemical from operation functions make contact with new roof system?

Whichever roof option is pursued these are some of the questions to consider when determining which roofing strategy is best for your facility.

What roof system is solar ready when completed?
What roof system is solar ready when completed?

White membrane is ideally suited for roof top solar system. Due to its color, it is a cool roof system and will allow the solar system to run more efficiently.

What options do I have when considering replacement of my flat roof?
What options do I have when considering replacement of my flat roof?

Typically, IBC (International Building Code) allows for three main roofing options: a complete tear off, roof over process, or roof skin.

Tear off requires complete removal of roofing system(s) thus exposing the roof deck, replacing insulation (thickness of new insulation depends on building usage and local codes) and installation of water proofing barrier, typically a single-ply membrane. The roof over or roof overlay option is the installation of new roof system on top of the existing roof system. Current IBC allows for up to two layers of roofing on commercial roofs wherein the first roof layer is dry and structurally sound.

The third option is referred to as a “skin job.” It involves removing the second layer of existing roofing membrane, installing a separation barrier or coverboard and installing a new membrane and flashing details. The substrate must be structurally sound and dry.

Can I save money on energy bill with a new roof system?
Can I save money on energy bill with a new roof system?

Yes, installation of a white membrane will achieve a high UV reflectance, decreasing inside temperatures during summer the month and adding insulation will decrease heat loss through the roof deck during the winter months.

What are the signs that my flat roof needs to be replaced?
What are the signs that my flat roof needs to be replaced?

Start with the age and condition of current roof system. Your roof may need replaced if the warranty has expired and roof repair cost exceeds the short-term benefit of delaying eventual roof replacement.

How does a flat roof drain water?
How does a flat roof drain water?

A flat roof by building code specifies that a low sloping roof must have a minimum slope of 1/4″ per linear foot of run. Enhanced roof drain features include tapered ISO insulation, crickets, and diamonds.

How much does it cost to replace a flat roof?
How much does it cost to replace a flat roof?

Cost driver considerations: building access, height, building region, total square feet of project, type and quantity of roof curbs and flashing details, roof tie in details, drainage details, roof insulation and coverboard options, tapered insulation requirements. Is it a tear off, roof over or skin of roof. Using a reputable contractor, etc. There are many factors to consider and cost can range from $4.50 to $10.00+ per square foot.

How often should I inspect my new commercial roof?
How often should I inspect my new commercial roof?

As a best practice, inspect your roof twice a year, Spring/Fall. Look for anything out of the ordinary, vandalism, trash, roof top equipment components, etc. Moser Roofing offers complimentary first- and second-year roof installation anniversary inspections for each roof installed.

What is the best commercial roofing material?
What is the best commercial roofing material?

We install Duro-Last roofing membranes and components. The industries best edge to edge, deck to sky manufacture warranty, inquire to see if it is a good fit for your project.

What forms of payment do you accept?
What forms of payment do you accept?

We accept major credit cards, cash, and checks.

When is payment due?
When is payment due?

Payment is due upon receipt of the invoice.

When will I receive an invoice?
When will I receive an invoice?

You’ll receive an invoice via email within 24-48 hours.

What does NTE mean?
What does NTE mean?

Not to exceed (NTE) refers to cap on service expense per service visit by a customer, typically set between $750-$2,500. If the repair cost exceeds this cap, the work must first be approved by the customer.

Do you quote service work?
Do you quote service work?

For emergency dispatches we respond at our time in material rate. We also do quote service work, so for further questions contact us to schedule your roof consultation.

Still Have Questions?

We’re here to help you make the best decision for your business. Get in touch today!